Acceptance & legal validity
What makes a translation "sworn" rather than just translated?
A sworn translation is signed and stamped by a translator listed on the Spanish Ministry of Foreign Affairs’ (MAEC) register of sworn translators-interpreters. That signature and stamp make it a legal instrument a Spanish authority can accept — not the wording alone.
What’s the actual difference between sworn and certified?
Sworn means a MAEC-listed translator has personally signed and stamped it. Certified means a signed statement of accuracy is attached, without that specific Spanish accreditation. Which one you need depends on what the receiving institution asks for.
Will extranjería or the Registro Civil accept a digital PDF, or do I need paper?
Most Spanish authorities accept a signed digital PDF with the translator’s electronic stamp. Some notaries, foreign consulates and specific procedures still ask for a posted original.
What happens if a receiving institution rejects my translation?
If it’s on formal grounds — signature, stamp, or format — for a sworn or certified order, we correct and re-issue it at no cost, per our guarantee. If it’s a content dispute rather than a formal rejection, contact us and we’ll review it directly.
Is a certified translation valid for extranjería?
Not usually — most Spanish administrative procedures specifically require sworn translation.
Do you provide legal advice along with a legal translation?
No. We translate the legal text faithfully and consistently; we don’t interpret its meaning or advise on its legal effect.
Delivery & turnaround
How long does a standard order take?
3 working days for sworn and certified translations; per-word services vary with length — each service page states its own turnaround.
How fast is Express, and what does it cost?
24 hours from a confirmed order, at +50% of the standard price.
Can I get a physical, posted copy?
Yes — add it at checkout for €9.50 within Spain, or contact us for EU courier at €18.00.
When does the delivery clock actually start?
From confirmed order — meaning we have your source document and no open questions about scope, not from the moment you check out.
Do you deliver on weekends?
Working days mean Monday to Friday; an order placed Friday evening starts its clock the following Monday unless Express is added.
What if I need something faster than 24-hour Express allows?
Contact us directly — for very short documents we can sometimes do better than the published Express window; ask before ordering rather than assuming.
Payment & pricing
Why is sworn/certified priced per page and everything else per word?
Sworn and certified translations are usually short, discrete civil documents where a page count is the clearest unit; other work varies too much in length and density for that to be fair.
What counts as a "page"?
250 words, regardless of formatting or font size.
What payment methods do you accept?
Card (demo/test mode on this build), bank transfer, and invoice on request for registered businesses.
Is VAT included in the prices shown?
No — every price shown is ex-VAT; IVA at 21% is calculated and shown as its own line at checkout.
Can I get an invoice for my business?
Yes — choose "Invoice on request" at checkout and add your company details, including NIF/CIF/VAT, for reverse-charge handling on qualifying intra-EU orders.
What does "minimum order" mean in practice?
If your word or page count comes in under the service’s minimum, the minimum applies instead — shown explicitly in your cart, never silently.
Confidentiality
Is my document kept confidential?
Yes — see our confidentiality and file-handling policy on How it works; an NDA is available on request for sensitive material.
Do you sign NDAs?
Yes, on request — send your standard NDA or ask for ours before sharing sensitive material.
How long do you keep my files?
Only as long as needed to deliver your order and handle any correction under the guarantee, then deleted on a routine schedule — see How it works for the full policy.
Who actually sees my document?
Only the translator and reviewer assigned to your order — access isn’t shared more widely within the agency.